questions and answers
We have answered frequently asked questions here in our FAQ. If your question is not there, do not hesitate to write to us. We're happy to help.
For environmental reasons, if your order includes a product that is a pre-order, the package will not leave our warehouse until all the products ordered are in stock. If you want a partial delivery, please contact our customer service.
We will inform you about the expected delivery time of your order in the order overview as well as in your order confirmation by e-mail - however, this time may vary depending on the selected items and the shipping method.
Why hasn't my order shipped yet?
Please give us some time to prepare your order for shipping. We usually ship orders within 48 hours, some orders may take a little longer.
Can I change again when and how my package will be delivered?
That's fine! Our shipping partners DHL and DHL Express always send you an e-mail to announce the package. You can use this to specify your desired delivery location, such as a parcel shop, or change the delivery day.
What happens if I'm not there on the first delivery attempt?
If the courier doesn't meet you, you can use the shipment tracking to see whether your package was handed over to a neighbor or a branch, for example. In some cases, a new delivery attempt will be made.
My package should have already arrived!
Please use the shipment tracking to check whether the package was delivered to a neighbor. If it's not with a neighbor and the shipping status hasn't changed in 5 days, please contact us - our contact options are below.
From 59 euros you can order from us free of charge for standard shipping 2-4 days.
Why only from 59 euros?
The shipping costs were recently increased by DHL so that we have to pass the costs on to our customers. Since we also want to maintain the favorable CO₂ emissions and the environment really plays a role for us, shipping with DHLGoGreen is again a few cents more expensive.
In our opinion, however, when someone buys something, whether in a store or online, you also have to pay for the transport or travel expenses. Especially the free shipping methods can only be carried by large shops, but not by small ones. We thank you for your understanding.
How much is the shipping?
We offer 2 shipping methods.
Standard Shipping & Express
After your order, packaging takes an average of 48 hours, but it can sometimes take longer. Standard shipping then takes 2-4 days, express 1-2.
Questions about the store
You can find the field for the voucher in the checkout when you open the card above "Order overview". There you will also find the field for your code!
No, we only allow one code at a time. The code with the highest discount will be credited to you.
You can reach us here in the chat, but also by e-mail to email@example.com. If you want it to be quick, you can also write to us on Instagram or Facebook.
questions about tea
Yes, we only sell organic tea. Therefore you will not find any other types of tea except organic tea with us.
You can prepare loose tea in a (bought) tea bag, tea strainer, tea infuser, French press, with a tea maker or special bottles and pots with an integrated strainer. We recommend using a large tea strainer or French press to give the tea as much space as possible. His quality can only unfold in the best possible way if he gets the space for it.
Pesticides are chemical substances or biological organisms used to control pests, weeds or pathogens in agriculture, horticulture or the home. They are also referred to as pesticides.
Pesticides are used to control the growth of harmful organisms or to destroy them in order to minimize crop losses and protect crop health. They can come in a variety of forms, including sprays, powders, granules, or liquid formulations.
There are different types of pesticides designed for specific purposes. For example, insecticides are used to kill insects or prevent them from reproducing. Herbicides are used to control weeds while fungicides are used to fight fungal infections. There are also acaricides to control mites, rodenticides to control rodent pests, and many other specific types of pesticides.
Although pesticides can help control pests, there are also concerns about their impact on the environment and human and animal health. Some pesticides can accumulate in the environment and affect, for example, soil, water or the food chain. In addition, there is a risk that pesticides, if used improperly, can have negative effects on human health. Because of this, there are strict rules and regulations governing the use of pesticides to minimize their impact and ensure safety.
We pay attention to the origin and preparation of the tea and offer a safe and natural food. We love multidimensionality and the variety of tastes in the world. For this reason, we only offer you tea blends that we personally like very much. We only offer selected and 100% premium teas. The taste will convince you.
Questions about complaints
We do everything we can to prevent exactly that, but sometimes the error devil is just there.
Since we carry out some measures such as taking photos of the content, the four-eyes principle when closing and also weighing the package, we can quickly see if something is missing.
What you can do:
If you get the package and it is damaged, please take a picture of it immediately. We also point this out in our terms and conditions. You send this to our e-mail as soon as possible: firstname.lastname@example.org. This means that we can claim the damage from DHL if the package still shows discrepancies after all measures have been taken.